Returns, Complaints, Warranty

Warranty is limited to the replacement of the goods themselves, any additional compensation is excluded from the complaint procedure.

Start of complaint procedure does not affect the obligation of the purchaser to pay the invoice at due date. It is therefore not allowed that the buyer will stop payment of invoices due to the complaint procedure.

Submit the following with each complaint:

• written complaint including a description of the defect
• proposal to settle the claim
• copy of proof of purchase (invoice)
• damage report, if the damage occurred due to product shipping

For complaints use our complaint Form, which can be found in details of your latest order after logging in to your account.

For returns send the items with attached copy of invoice to the following address:

Stoklasa - sklad Bolatice / reklamace
ul. Průmyslová 13
747 23 Bolatice

Czech Rep.

Complaint Form